Saturday, April 4, 2009
Customer Feedback - Please Leave Comments
We strive to give high quality Customer Service , utilizing quick email responses, no voice mail, quality product quick delivery and follow up, we appreciate your feedback to help us grow our business to business online business. If you have purchased product from us please leave your feedback either anonymously or using your name. Thank you
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Good idea Sam, yes we were satisfied, you delivered what you undertook,it arrived clean and on time good luck- Maggie
ReplyDeleteI started a (very) small hobby business last year, but you were all so more patient/helpful and the quality of cushion inserts and stuffing is Excellent. Also, it's great to be able to both buy Canadian and reduce our global carbon footprints through only local shipping. Thanks Muchly!
ReplyDeleteI am an owner of small business ( custom draperies and decorative pillows)and I know how important to have a reliable supplier with a good customer service, reasonable prices and good products.
ReplyDeleteThank you all and good luck.
Elena
I operate an interior decorating and staging business and am very pleased with the products and service from Nusso. I was also pleasantly surprised at how quickly the product arrived at my door here in Corner Brook, NL! The cushion inserts are very full as compared to some others I have used in the past.
ReplyDeleteI tried Nusso's stuffing and didn't realize it was so amazing until I ran out and had to purchase the Walmart brand,,,it made my pillows lumpy and uneven..of course I make sure I don't run out anymore. Great customer service, speedy delivery...love this company!!
ReplyDeleteEveryone at Nusso is helpful and pleasant. Great products and reasonable prices. Will definitely be back. Thank u!
ReplyDeleteThe fact that someone is always available to answer the phone during your business hours, is a HUGE plus. I think it's great that Nusso doesn't hide behind voice mail!
ReplyDeleteMuch Appreciated! Thank You!
Your pillow inserts are terrific - very full and great price - same with the stuffing and quilt batting. Great customer service. My pillows look great!
ReplyDeleteGreat speedy service and excellent quality and prices! ... is great for my small craft business, I super like the online ordering too. I wish Nusso textiles continued success!
ReplyDeleteThanks Sam,
ReplyDeleteI was able to stuff 18 pillows using 36 bandanas. They look amazing. Thank you so much...price, quality and quantity were great! I will be doing business with you again and again and again.
Tracey
I own an Interior Design Business and Nusso has been very helpful to me from Day 1. Their Customer Service is excellent and I hope to have a long and successful partnershi with NUSSO..You Rock!
ReplyDeleteMy company, Reliable Business Machines Inc (Canada's Number One Dealer and Service Providor of new and refurbished Canon photocopiers) has been using cloths from Nusso Textiles for our service department since 2003.
ReplyDeleteWe are very happy with the quality of the product and the high level of customer service.
Thanks Sam!
I am very happy with the products, service and delivery. Great business!
ReplyDeleteCarolina
We have used your quilt battings with great success. We can fill two 7 foot x 7 foot sleeping bags forms with one king size batt The second one gets to be patched a little...no problem..we use spray glue with success. We always add a flannelette sheet or some scrappy fabric as an insert to create another layer for insulation from the cold. I am enclosing a picture of some of our sleeping bags. (bedrolls) We make the bed rolls from scrap fabric sewn into panels to measure 7x7. Then we put the "square" onto a quilt frame with a lining and batting and then tie knots to keep the "sandwich" together. Sewers then surge around the edge of the sandwich and after folding it in half, sew across the bottom, putting ties that will hold the roll together.We deliver the bags to our sister church who take them into downtown Edmonton when they take food and other supplies to the homeless each week. Last year our group made 34 sleeping bags plus many quilts that were delivered to a children's home here in Edmonton.
ReplyDeleteThank you for your part in this noble exercise to bless the less fortunate.
(You may copy this to your "blog" with my permission.. I'm not much of a 'blogger')
Sincerely, Lorene
Nusso Textiles was very friendly and efficient during the process of ordering and receiving our supplies. The product was in beautiful condition when it arrived in a surprisingly short amount of time. We greatly appreciate everything you did and hope to order from you in the future!
ReplyDeleteThank you,
Leah
Thank you so much for your friendly, excellent service. Your quotes were by far the lowest for the cotton and pillow forms I was looking for - so, I was a bit worried about the quality.... Boy, did I get a surpise! The quality of the products were excellent, the ordering went seamless and the delivery was quick and efficient. Your service and products are a testimony of superior management and a happy work force
ReplyDeleteThanks again
I have recently opened a small business making decor cushions and sell same either directly on via consignment into shops in my city. I am absolutely THRILLED with your cushions inserts - quality is excellent. I took one 18" x 18" pillow, set it on my livingroom carpet and weighted it with 40 lbs. of coffee table books. I left this for a week and then removed the books and the insert was not even slightly squished or flattened! Inserts are soft and yet very supportive. Excellent product - Bravo!
ReplyDeleteNusso Textiles has treated me like a valued customer, even though we are a small business. They've gotten us out of a tight shipping deadline a couple times by getting my order processed quickly and we sincerely appreciate that.
ReplyDeleteNot to mention great prices and quality pillow inserts.
Thanks!
Oorbee Roy
OM home
Flump! uses only Nusso pillow forms. We have been very happy with the luxurious quality of the forms as well as the friendly and reliable service of Nusso Textiles.
ReplyDeleteThanks!
Jess and Evan
Flump! Textile Design
www.flump.ca
www.flump.etsy.com
Great service on the phone.. fast shipping - product as described A+
ReplyDeleteI'm very pleased with the quality of Nusso pillow forms. Lovely, plump pillow forms with a good shape to them. Thank you!
ReplyDeleteI was very pleased with the quality of my purchase and the length of time it took my order to get to me ty
ReplyDeleteI was very happy with the service I received from Nusso Textiles. I ordered 3 bolts of unbleached cotton and they were exactly what I ordered and came quicker than I expected. I was impressed with the quick email replies and the personalized advice I received.
ReplyDeleteI was very pleased with the level of service and the quality of the product. The people at your company ensured that my request was filled quickly and to my satisfaction.
ReplyDeletevery good service and product,you can count on them!
ReplyDeleteI was so very surprised at the Quality of the pillows i recently got.I am making Throw pillows crotcheted with angels on for christmas gifts. The service I got was excellent.
ReplyDeleteA colleague recommended that I try Nusso Textiles. Am I glad I listened. Now, my orders come on time and I get what I ordered. The product quality is excellent, the price is the best I've found - and I've looked around - and the service is outstanding. What a pleasure it is to have your calls, emails and questions answered quickly and knowledgably. It’s a shame I didn’t hear about you earlier.
ReplyDeleteGood prices. Good quality pillow forms. Fast and excellent service, even for a small order.
ReplyDeleteHi there Everyone at Nusso,
ReplyDeleteJust wanted to let you know I was really impressed with the service I got. The boxes arrived in good time, and were marked clearly with what was inside. I also was surprized to see my name printed on all the product which made me very proud to be selling this product in my store as my very own. It was a plesant surprize. no one told me you do that. I will diffinately be ordering other things from you.
Keep up the excellent customer service.
kind Regards
I have an Interior Decorating Business and recently purchased some pillows from you, my customers were very happy, and your service was amazing.
ReplyDeleteThanks!
This comment has been removed by a blog administrator.
ReplyDeleteThank you for the quick delivery, and for your excellent customer service. I will not hesitate one second before ordering from your companie in the future.
ReplyDeleteWe appreciate the nice gesture.
A satisified customer.
Thank you guys. Your service was appreciated and I'll be back to use guys again.
ReplyDeleteThumbs up !! Great product and prompt delivery !!!Thanks
ReplyDeleteEasy to find ,great products, excellent service!Thx
ReplyDeleteHigh quality product, affordable, fast shipping, friendly service... what more could a small business owner hope for?
ReplyDeleteThank you very much!
Shannon Smithers-Gay
Owner
One80 Design & The Funky Pillow Factory
Quick shipping with a quality product
ReplyDeleteI'm so happy I found Nusso, I order pillow forms and polyfil and they always ship super quick and call me right away to confirm my order. I couldn't be happier and I refer them all the time.
ReplyDeleteI have always had a pleasant and quality experience with Nusso! Everything from reaching them on the phone with questions, the speed of service, the quality of pillows is top notch!!And they are very accomodating and speedy at delivery! I only use Nusso for my Sari cushion inserts!!
ReplyDeleteI just received my first shipment from Nusso, I must say I was extremely happy with the quality of the cushions inserts I ordered and very happy to receive in such a brief delay.
ReplyDeleteI placed a small order of pillow inserts and 3 days later it was ready for pick up. I am very happy with Sam's customer service and his products. We will order again. Thank you very much...
ReplyDeleteThank you very much for all your help in making my purchase. Everyone at Nusso Textiles was very friendly and cordial. What a wonderfull purchasing experience!
ReplyDeleteAs a Couture Sewing and Design School, we are always looking for high quality products and reliable suppliers; organizations with which we can develop solid business relationships. At EHC we are very pleased with the efficient communication, quick delivery and products which Nusso Textiles provides. We will definitley be returning to Nusso Textiles for our needs. Thank you!
ReplyDeleteJutta,
Ecole Holt Couture
I recently placed my first order with Nusso Textiles and Sam, Lena and the rest of the staff were extremely courteous and helpful. My shipment arrived quickly and the pillow inserts and stuffing were great quality. My client was extremely happy with the finished product. Thank you again for the great customer service. I look forward to doing business with you in the future.
ReplyDeleteJulie
Owen Sound
I was very happy with the cushions you delivered. The shipping was quick and the packaging was excellent. Thank you very much.
ReplyDeleteabsolutely, positively, amazing transaction-could not have done anything better!
ReplyDeleteGreat communication, shipping was very quick and we are very happy with the fabric. Thanks so much!
ReplyDeleteYour product is fantastic. Your prompt service, in both responding to my urgent email in search of product as
ReplyDeletewell as a very speedy delivery, is commendable. I will spread the word !
Thank you again. I look forward to working with you again.
Thank you for sending the fabric, howerver it is a little heavier than what we have been using.
ReplyDeleteIt has all been used for the ear candles now we are waiting for feedback from our customers.
re above
ReplyDeletethank u
we do have lighter muslin narrower width-- less expensive as well - i
believe i have others who use it for ur purpose
we can throw some small pcs in an envelop if u wish
Very happy with the quality of stuffing that we have just received, the service, the delivery, everything was a very easy process, can't wait to start using it and won't be long before we need to order more, thank you for such a great product!
ReplyDeleteWe were successful with the pillows that we ordered from you. My in-laws saw them & liked
ReplyDeletethem so much they would like to order They are running an orphanage in Haiti and the children don't have pillows, so these will be
great. Can you let me know if this is something you can do. Do you suck the air out of them to make transporting them?
Please let me know if you can do.
Fantastic, attentive, friendly service.
ReplyDeleteWe recieved the shipments within days of ordering.
We are using the quilt batting and pillow stuffing to create the snow effect needed for our 40' long float to be entered in the Orangeville Santa Claus Parade. The product will be perfect to not only resemble the toboggan hill and snow covered gingerbread house, but will serve as a little bit of insulation against the cold for the participants riding on the float!
I was thrilled to be able to purchase the large quantity we required from a Canadian supplier at prices that blew your competition away both Canadian and Stateside!
Thanks from all of us at Community Living Dufferin!
I'm so happy that I found you on-line. I am always a little wary about dealing with a new company on-line so I was pleased to talk to 'real' people. I received my cushions in good time and at an excellent price. I'll be sure to share your site with all of my fellow crafters.
ReplyDeleteAbsolutely Fabulous! I purchased my first round of pillows forms from you this summer and have just placed my reorder. Great quality, fabulous prices, and quick turn around time. You simply can't be beat. Keep up the great work.
ReplyDeleteCheers!
Handmade
Very happy with my purchases! I received my items the next day! That is almost unheard of nowadays! Will be back again, Thanks so much:)
ReplyDeleteWe are very happy with our purchase. We received our order within days of placing it. The quilt batting was used to create a snow effect in our showroom and it looks great. It is surprising to find this quality product nowadays from a canadian supplier at such a low price. We are placing a second order because we liked it and we want more. The customer service is great and friendly. Thank you all.
ReplyDeletewhat a great company to deal with. always takes good care of their customers and attends to every one of their needs on a timley and responsible basis. I look forward to continue on doing business with you
ReplyDeleteThanks so much Nusso - I am thrilled with my purchase! You guys are great and the product is fantastic!!! Fast shipping too - I am impressed!
ReplyDeleteI'm extremely pleased with my new cushion inserts. Great quality, excellent customer service, fast shipping, no surprises. I will certainly buy from Nusso again should the need arise. All the best to the Nusso team.
ReplyDeleteThanks for prompt and courteous service. We'll be back to shop again in the future.
ReplyDeleteVery efficient and fast service. Prompt replies to emails, quotes etc. The pillows were ready ahead of time and were very good quality.
ReplyDeleteThank you for the speedy service! I will definitely recommend your service to friends!!! I am allergic to the feathered inserts which are so popular right now, so your service was very much appreciated (and at a reasonable price!).
ReplyDeleteThanks for your prompt delivery of this order. It is great to do business with such an efficient company. Have a great day!
ReplyDeletevery fast shipping. very happy with pillows. will buy from again
ReplyDeleteI am a fashion designer from Calgary, Alberta. I ordered muslin fabric. Loved the quality. Very on grain! My assistant enjoys the ease of working with the material.
ReplyDeleteI bought 16 x 16 down and feather combo pillo inserts -- for the size and quality you can not find a better price for these anywhere including my USA shopping!!
ReplyDeleteExcellent customer service. Extremely fast delivery.
ReplyDeleteGreat doing business with Nusso!
Just ordered a bolt of burlap for a wedding reception. The product was delivered the next day and for a very reasonable price. I haven't had a chance to really check out the product but it looks great from what I see. Your customer service when I ordered was very fast and friendly as well.
ReplyDeleteI was so pleased when you let me know you carry down filled pillow inserts now, at a very reasonable price.I made some pillows this week,and the inserts were easy to work with,and the finished product looks great.
ReplyDeleteYour service was very fast and efficient.
I'll definitely order again.
You guys are the best. You have great prices and super fast delivery. I find customer service in Canada terrible but I was very pleasantly surprised when I ordered from you. I would definitely buy from you again.
ReplyDeleteThank you
I picked up some pillows from you last week and they are in great conditions. There are so many options to choose from. Thanks and I will definitely look at ordering again.
ReplyDelete