Saturday, April 4, 2009

Customer Feedback - Please Leave Comments

We strive to give high quality Customer Service , utilizing quick email responses, no voice mail, quality product quick delivery and follow up, we appreciate your feedback to help us grow our business to business online business. If you have purchased product from us please leave your feedback either anonymously or using your name. Thank you

Tuesday, March 31, 2009

ISO 9001 and our quilt batts    

Our quilt batts and batting has met the strict ISO9001.2008 standards see our website nussopillows.com for pricing etc.

What is ISO 9001     (highlights in italics)                            

ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies. Some of the requirements in ISO 9001 (which is one of the standards in the ISO 9000 family) include

a set of procedures that cover all key processes in the -business;
-monitoring processes to ensure they are effective;
-keeping adequate records;
-checking output for defects, with appropriate and corrective action where necessary;
-regularly reviewing individual processes and the quality system itself for effectiveness;
-facilitating continual improvement

A company or organization that has been independently audited and certified to be in conformance with ISO 9001 may publicly state that it is "ISO 9001 certified" or "ISO 9001 registered". Certification to an ISO 9000 standard does not guarantee any quality of end products and services; rather, it certifies that formalized business processes are being applied. Indeed, some companies enter the ISO 9001 certification as a marketing tooltool


ISO 9001 is a quality management standard. It applies to all types
of organizations. 

It can help both product and service oriented organizations achieve 
standards of quality that are recognized and respected throughout the world. The other standards in the family cover specific aspects such as fundamentals and vocabulary, performance improvements, documentation, training, and financial and economic aspects. Without satisfied customers, an organization is in peril! To keep customers satisfied, the organization needs to meet their requirements. The ISO 9001:2008 standard provides a tried and tested framework for taking a systematic approach to managing the organization's processes so that they consistently turn out product that satisfies customers' expectations.

Some comments 
"It seems to me that the ISO9000 system is intended to have a positive impact on the goods and services delivered to the public. If that is the case, why is there no apparent effort to encourage the public to demand ISO certification for products and services that it buys?"